Information for suppliers
Ethical Code of Business Conduct
ActionAid is committed to achieving the highest ethical standards in all that we do. So we've developed an Ethical Code of Business Conduct (download pdf) to clearly set out the ethical standards which apply to ActionAid UK’s business activities, and which we want our suppliers and partners to also achieve.
We aim to work with suppliers who share our values, and avoid business practices which harm the lives of poor and marginalised communities, whether directly or indirectly. This includes zero tolerance of modern slavery in all its forms.
As a Living Wage employer, we are also keen that our suppliers pay their employees a Living Wage. More information about this can be found on the Living Wage website.
If you are an existing supplier and have a query about an invoice, billing or payment, please contact email@example.com.
We want to treat our suppliers fairly, with dignity and respect. If you are an existing or prospective supplier and you feel that you have not been treated fairly or appropriately, you can address your complaint in the first instance to:
The Commercial Manager
33-39 Bowling Green Lane
or, you can email our Commercial Manager at firstname.lastname@example.org.
The Commercial Manager will discuss your complaint with you and attempt to reach a mutually acceptable resolution. In the event that your complaint is not resolved within 30 days, you may escalate your complaint to our Chief Operating Officer for final resolution.
Top image: Ismene, a social worker and civil engineer, worked with ActionAid during the Hurricane Matthew humanitarian response in Haiti from October 2016. ActionAid
Page updated 26 July 2021