Information for suppliers

Ethical Code of Business Conduct

ActionAid is committed to achieving the highest ethical standards in all that we do. So we've developed an Ethical Code of Business Conduct (download pdf) to clearly set out the ethical standards which apply to ActionAid UK’s business activities, and which we want our suppliers and partners to also achieve. 

We aim to work with suppliers who share our values, and avoid business practices which harm the lives of poor and marginalised communities, whether directly or indirectly. This includes zero tolerance of modern slavery in all its forms.

Living Wage

As a Living Wage employer, we are also keen that our suppliers pay their employees a Living Wage. More information about this can be found on the Living Wage website.

Living Wage

Payment queries

If you are an existing supplier and have a query about an invoice, billing or payment, please contact


We want to treat our suppliers fairly, with dignity and respect. If you are an existing or prospective supplier and you feel that you have not been treated fairly or appropriately, you can address your complaint in the first instance to: 

The Commercial Manager 
ActionAid UK
33-39 Bowling Green Lane

or, you can email our Commercial Manager at

The Commercial Manager will discuss your complaint with you and attempt to reach a mutually acceptable resolution. In the event that your complaint is not resolved within 30 days, you may escalate your complaint to our Chief Operating Officer for final resolution.

Top image: Ismene, a social worker and civil engineer, worked with ActionAid during the Hurricane Matthew humanitarian response in Haiti from October 2016. ActionAid

Page updated 27 September 2022